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基本の接客用語

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基本の接客用語
How may I help you?
Welcome to
.
Good morning.
Hello. (Good afternoon.)
Good evening.
Thank you very much.
Good bye.
Good night.
Enjoy your stay.
/
Have a nice trip. / Have a nice day.
Yes.
No.
Certainly.
Yes, I know.
No, I don’t know.
Available.
Not available.
May I help you?
Is there anything wrong?
Do you speak English?
I’m the person in charge of
.
Just a moment, please.
I’m sorry to have kept you waiting.
Let me help you with your baggage.
This way, please.
I will show you to the room now.
I apologize for that.
Sir
Ma’am
Miss
hotel
hot spring
inn
bath
[bath house]
reception desk
open-air bath
[man and woman]
lobby
vending machine
passport
recreation room
exchange of money
karaoke room
emergency exit
bar
emergency
stairs
banquet room
elevator
entrance [exit]
bathroom
shampoo
smoking area
hair conditioner
smoking seat
hair tonic
No smoking
body soap
no smoking seat
key
a
key box
coin locker
keep out
safe deposit
safety box
public phone
delivery
reception
internet
room service
restaurant
laundry
service
shop
sauna
Be sure to take your key with you when
you leave the room since the door locks
automatically on closing.
Please return your room key to the front
desk when you check out.
There is a charge for each drink in the
refrigerator. Please pay for the drinks
you had when you check out.
Please put your valuables in the safe .
This is a no smoking room.
There is a smoking room on the
floor.
is no charge.
You can bring
with you.
You can’t bring
with you
Have a pleasant stay.
The water is suitable for drinking.
Please dial ○ to call the front reception.
Please dial
, followed by the number
of the room you want to call.
Please dial
first for external access.
Then dial the number of the party you
want to call.
Please dial
first for external access.
Then dial the country code and phone
number of the party you want to call.
There is a restaurant on the
floor.
There is a big bath on the
floor.
[Our big bath is hot spring.]
Open-air baths are on the
floor.
A big bath is open from
to
There is a shop on the
floor.
.
A vending machine is available on
floor.
Breakfast is from
on the
floor.
Dinner is from
on the
in the ○restaurant
in the
restaurant
floor.
We have no room service.
Please order the room service on
extension number
available from
. The service is
to
.
Please refrain from smoking in bed.
If you notice a fire or feel sick, please
call the front desk immediately.
Emergency exit is located at
side out
of the door.
Do not wear a swimsuit in a bath.
Do not put a towel into the bath tub.
Please take your shoes off on the tatami
floor.
Please flush the used toilet paper away
in the toilet.
Do not disturb.
Check in , please.
Please fill out this form. [your name,
passport number etc.]
Could you show me your passport,
please?
How would you like to pay for your stay?
Cash [Japanese yen]/ traveler’s check/
credit card
Excuse me, but may I verify your credit
card?
I’m sorry, this credit card is not accepted.
Check-out time is
.
Would you confirm the emergency exit?
We have curfew.
hotel by
.
It is
Please back to the
that your room is ready
Is there anything wrong?
Please tell me your room number?
Is there anything you need?
adhesive bandage, clinical thermometer,
needle case, blanket, nail-scissors, hair
dryer, line changer
Where does it hurt?
(
)
/
/
/
/
/
/
/
/
/
/
/
/
[Customer]
head/ ear/eye/tooth/throat/back/chest
/stomach/waist/hand/arm/knee/leg
What are the symptoms?
(
)
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/
/ [Customer]
Fever/cold/diarrhea/nausea/indigestion
/ /diabetes/liver disease/allergy/heartburn/
asthma/hives/bruise/burn/injury/sprain/
blister/strained back/pregnancy
Where does it hurt?
Shall I lead the way to hospital?
Check please.
Would you return the key?
How would you pay for
?
Did you use mini-bar or pay-tv?
Please check the bill.
When you use the card, please sign here.
Do you take this credit card?
A smoking room,
please
A non-smoking room,
please
Can you change the room for me?
Can’t I smoke in a room?
I have closed a door without
having a key.
The lock is broken.
There's no hot water.
My room is
too hot.
too cold.
The
water has overflowed.
I have forgotten the room number.
I feel ill.
Is there
Medicine?
a thermometer?
I'm sorry, it is full now.
I’ll show you, please wait a minute.
(Non-smoking seat or smoking seat) which
would like?
How many people are there in your party?
The party has to be separated. Is it all
rights?
Are you ready to order?
When you’re ready to order, please call out.
Is there anything you can't eat? Yes (beef,
pork, chicken, sea foods, egg product and
dairy products) / No
The price is (tax-included/ tax-excluded).
10
0
This dish takes approximately (20 minutes /
30 minutes), is it all right?
This is our recommendation.
Do you use the seasoning?
(salt / soy sauce / source),
Please use (soy sauce / source) for this dish.
Another bowl of (Rice / Miso soup) is free.
The meal is hot, please eat carefully.
is charged.
Last call is
.
Check, please.
Can we (separate / all together) the check?
Please pay by Japanese Yen or the credit
card.
We don’t accept any credit cards.
I am looking forward to your next visit.
Please (non-smoking seat / smoking seat).
How long do I wait?
Show me the menu, please.
Which dish can you serve faster?
Is this dish (sweet / hot / sour / worm /
cold)?
Is this dish (raw / grilled / boiled / steamed
/ stir-fried / deep-fried / smoked)?
What do you use this seasoning for?
May I have additional order?
Can you have another serving of the rice?
My dish hasn’t come yet. Please hurry.
This dish tastes good.
Can I have a cup of (water / tea)?
Please pay with (Japanese Yen / credit
card).
Do you take the Union Pay card?
We would like to pay (separate / all
together).
Where is the restroom?
Please call a taxi for me.
What are you looking for? (Electrical
appliances
/
clothing
/
food
/
daily
necessities / liquor / industrial art object /
chocolate / natto)
Is it for gift?
Would you like it in a box?
Do you want to wrap them separately?
Thank you for waiting.
(Try-on / sampling) is possible.
It is
Japanese yen including tax.
Is the payment in cash or, with a credit
card?
We do not accept this credit card.
Please do not open a box (bag).
It takes 8% consumption tax in Japan
Is there any
? (yes / no /
order)
What is the famous souvenir?
(Mito no Ume / natto / liquor /
Dried sweet potato)
How much is it?
Do you take this credit card?
Can you ship it to China?
Yes, we can. The postage is
Japanese yen.
No, we can’t.
Please write the recipient’s name
and address.
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