Digital Austria = best practice in eGovernment and eHealth

デジタルオーストリア
Digital Austria = best practice in
eGovernment and eHealth
Christian Rupp クリスチャン ルップ
Federal Executive Secretary for eGovernment Austria
電子政府事務局長
Spokesperson of the Federal Platform Digital Austria
プラットフォーム デジタルオーストリア スポークスマン
Austrian Federal Chancellery – Republic of Austria
オーストリア共和国連邦首相府 オーストリア共和国
[email protected]
Surprisingly Ingenious
デジタルオーストリア
[email protected]
デジタルオーストリア
ICT is changing our live and work
Collaboration
Participation
Open Data/Gov
Ambient Assisted Living
Social Engineering critical infrastructure
Cyber Security
Facebook Twitter Blogs
GovCERT CERT Youtube
Wiki Social Media Private Cloud
Semantic Web Centralization Augmented Reality
mobile broadband Video Cloud Computing
Smartphone HTML5 Standardization Public Cloud
Web 2.0
Service
Apps Tablet eLearning/eSkills Shared
Virtualization
Location based Services
Green IT
Smart Meter
Smart Grid
[email protected]
デジタルオーストリア
Critical Sucess Factors (CSF)
Change Management – political will to change – organization+legal
G2G
Infrastructure,
eID, eSig, Security
@
G2B
Marketing, eSkills
G2C
target oriented portals – live situations – user language
Open Government Data - eDemocracy
„ICT in the public sector is like a large vessel –
it needs clear decisions quite ahead before real movement can be planned!“
[email protected]
デジタルオーストリア
CSF = coordination
Austrian
Government
Cyber Security
Strategy Council
Digital Agenda
Advisory Council
FEDERAL PLATFORM DIGITAL AUSTRIA
Management
eGovernment
Innovation Centre
(EGIZ)
Federal CIO
Spokesperson
Federal Ministries, National Governments, Assoziation of
Cities and Municipalities, Social Security Agency, Chamber
Organizations (Commerce, Industry, Notariers, Lawyers,
Medical and Pharmacist)
Federal ICT Board
CIO‘s Federal Ministries
eGovernment
TrainingsCentre
Local ICT Board
CIO‘s Regions/Provinces
Workgroups
Administration/Academic/Industry
[email protected]
IoT + industry 4.0 need eGov
デジタルオーストリア
www.infineon.com
www.nxp.com
www.northland-pro.com
www.evo-tech.eu
TU-Vienna: Archie 2009
www.robotchallenge.org
www.tu-austria.at
www.igm-group.com
[email protected]
eHealth + ELGA
• Comprehensive services for people who are insured,
contract partners, employers and pharmaceutical
companies
• Application forms (e.g., for retirement, child care
allowances, etc.)
• Health services statement (LIVE): You can look up and
print your personal statement of health services that
you have utilized online.
• Standard personal retirement account (ePK): retirement
account which contains information on all the
contributions from the insured periods.
• eMedication and Prescription fee account
• Social insurance data sheet: information on the periods
of time that the citizen was insured
• Electronic Health Record Database
デジタルオーストリア
MDES medical data exchange solution
[email protected]
one-stop-shop
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デジタルオーストリア
HELP.gv.at
Personalized life situational services
single sign on - myHELP
200 life situations, > 350 online procedures,
>1000 forms, fees, deadlines, authority finder
per month >1,5 mio visitors, >4,5 mio pages
accessibility - sign language
smartphones, multimedia pillars, digital TV
since 1997 - first eGov portal in Europe
Winner eEurope Award EU Commission 2003
[email protected]
デジタルオーストリア
eGovernment usage 2013
Germany
Sweden
Austria
Great Britain
Switzerland
USA
[email protected]
eIDentity + eSIGnature = it‘s me
デジタルオーストリア
• mobile phone signature (since 2009)
• smart cards (since 2003):
• health insurance cards: 100 % coverage,
activation free of charge for citizens
• official’s service card
• certification service provider signature cards
• student service cards, …
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>200 online procedures
business registration, criminal record certificate
tax online, social security, signing documents
electronic health record (ELGA)
eDelivers (officially / private), eSafe, MyGov
……..
easy, secure, free
[email protected]
Interoperability across Europe and …
デジタルオーストリア
EU electronic identification and trust
services (eIDAS) regulation
[email protected]
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eGovernment Act = legal basis
デジタルオーストリア
• first eGovernment law in Europe
• entered into force on 1st March 2004
designed especially for the electronic communication between citizens and the business world
with and between public administrations
• considers Data Protection Act 2002
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defines terms and rules
identity and authenticity
citizen card function , mobile phone signature
source identification number
unique identification in data files
sector-specific personal identifiers
official electronic signatures
citizen card use in private sector
electronic delivery
[email protected]
Central Residence Register
デジタルオーストリア
• since 2002 all communities recording the residence data of
persons living in Austria online via the internet
• possible to obtain a complete list of all residence of a person
in Austria by one mouse-click
• linked with the eRegister of Buildings and Dwellings as well
as the eRegister of Addresses
• ensures that the CRR processes only existing data on
addresses, buildings and dwellings (including GEO coding)
and that all changes (e.g. re-naming of a street) are done
automatically
• basis for many tasks of the public administration: electronic
register, intergovernmental equalization, the population
census, the citizen card function, mobile phone signature
• commercial register, land register, real estate database,
company register, driving license register, weapons register
[email protected]
デジタルオーストリア
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paper ≠ original
paper and processtime reduction
document management / cloud
Changemanagement / Teleworking
PM-SAP, HV-SAP
Civil servants and Organization Directory
Digital archiv
Travelmanagement
eShop (eProcurement)
Electronic File System (ELAK)
eBackoffice = efficiency
• ICT Consolidation Act
(CMS, eInvoicing, Federal Computer Center)
[email protected]
eLAW = transparency
デジタルオーストリア
electronic process of Law making / Law information system:
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electronic workflow for producing legal texts beginning with the draft bill and
ending with the ePublication of the Federal Law Gazette (e.g. law, regulation,
announcement, treaty)
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Official publication of the Austrian Federal Law Gazette in the Internet since
1997 - Decisions of the Administrative Court, the Constitutional Court and of
the courts of ordinary jurisdiction
(Supreme Court, Provincial Courts of Appeals,
Provincial Courts, District Courts), Tribunals,
commissions (e.g., Independent Federal Asylum
Board, Environmental Senate, Data Protection
Commission), abbreviation list of legal norms
of the Administrative Court
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Free of charge - www.ris.bka.gv.at
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Winner UN Public Service Award 2007
[email protected]
Cloud + Cyber Security = eSkills
デジタルオーストリア
ENISA Good Practice Guide for Governmental clouds
(2013)
[email protected]
Open Data + eDemocracy = mGov
デジタルオーストリア
DATA.gv.at = Winner of the
UN Public Service Award
2014
[email protected]
デジタルオーストリア
Food for thought…
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30% Computer / Server
Software / Technical
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70% Leadership,
Organisation,
Access,
Learning,
Support,
Security,
Re-Engineering of Business Processes
CC BY-SA 3.: old wiksource logo
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Japan Austria IT business
デジタルオーストリア
[email protected]
Innovation = StartUp = Austria
デジタルオーストリア
[email protected]
デジタルオーストリア
eGovernment + eHealth
電子政府 + eヘルス
Made in Austria
オーストリアで行われました
[email protected]
www.twitter.com/ruppchristian
www.facebook.com/ruppchristian
www.linkedin.com/in/christianrupp
www.xing.to/christianrupp
plus.google.com/+ChristianRupp007
www.digital.austria.gv.at
[email protected]